Client Terms of Service

ENGLISH VERSION

PUBLIC OFFER FOR USING THE CATERIZI MARKETPLACE

Publication Date: 02.06.2025
Effective Date: 02.06.2025

1.1. This Public Offer (hereinafter – the "Offer") constitutes the official proposal of the sole proprietor (autonomo) NATALIA BABKINA, NIE Y5479825C, registered at Calle Periodista Gabriel Diaz 3, P.B.I 8, Torremolinos, Malaga, Espana, 29620, operating under the trade name "Caterizi" (hereinafter – the "Platform"), to conclude an agreement under the conditions set forth herein.
This Offer is addressed to legally capable individuals who have reached the age of eighteen (18), as well as duly authorized representatives of legal entities (hereinafter – the "Customer" or the "Client") who wish to use the Platform to search for, select, and book catering and related event services within the territory of the Kingdom of Spain.
If the Customer does not agree with any provision of this Offer, the Customer must refrain from accepting the Offer and from using the Platform.

1.2. Acceptance of this Offer occurs when the Customer performs the following actions:
a) reviews the text of this Offer and confirms agreement with its terms by checking the corresponding box on the Platform when placing an order; and
b) makes a reservation deposit payment through the Platform in accordance with Section 5 of this Offer.
The moment of acceptance shall be the date and time when the deposit payment is successfully processed.
Acceptance of this Offer constitutes the Customer's full and unconditional agreement with all terms of the Offer and is legally equivalent to concluding a written agreement in accordance with the laws of the Kingdom of Spain.

1.3. From the moment of acceptance of this Offer, an agreement between the Customer and the Platform regarding the use of the Platform services is considered concluded.
Each order placed through the Platform constitutes a separate service arrangement between the Customer and the selected Service Provider.
The agreement between the Customer and the Platform remains valid until the completion of the Platform's intermediary services related to the respective order.

1.4. The Platform reserves the right to amend the terms of this Offer at any time by publishing a revised version on the Platform's website.
Amendments shall enter into force from the moment of publication unless otherwise stated.
If the Customer continues to use the Platform after such changes are published, this shall be deemed acceptance of the updated version of the Offer.
However, changes shall not apply retroactively to orders already confirmed prior to the publication of the updated version.

1.5. This Offer and all relationships arising from its acceptance shall be governed by the laws of the Kingdom of Spain and the applicable legislation of the European Union.
Nothing in this Offer shall limit the mandatory rights granted to consumers under applicable law.

1.6. Nature of the Platform.
Caterizi operates an online marketplace platform that facilitates the connection between Clients and independent catering companies and other event service providers (hereinafter – "Service Providers" or "Partners").
Caterizi does not provide catering services, food preparation, staffing, event equipment, beverages, rentals, or any other event-related services.
All services listed on the Platform are provided directly by independent Service Providers.
The service agreement for catering or any other event services is concluded exclusively between the Client and the selected Service Provider.
Caterizi is not a party to such agreement and shall not be considered the supplier, contractor, seller, or provider of the services ordered by the Client.

1.7. Intermediary Status of the Platform.
Caterizi operates solely as a digital marketplace intermediary that facilitates the connection between Clients and independent Service Providers.
When processing reservation deposits through the Platform, Caterizi acts in the name and on behalf of the respective Service Provider as a disclosed intermediary.
The Service Provider remains the sole supplier and seller of the services offered through the Platform.
Caterizi does not purchase, resell, or otherwise supply the services listed on the Platform.
All contractual obligations regarding the provision of services arise directly between the Client and the Service Provider.

1.7.1 No Merchant of Record Status

Caterizi does not act as the merchant of record for any services offered through the Platform.
All services are sold and supplied directly by the respective Service Provider.
The Service Provider is solely responsible for determining service prices, issuing invoices to Clients, collecting the remaining payment, and fulfilling the services ordered by the Client.
The Platform does not purchase, resell, or distribute services and does not become a contractual supplier of the services listed on the Platform.

1.8. Payment Structure.
The Platform processes reservation deposits only.
The payment structure of orders placed through the Platform is as follows:

• a 30% reservation deposit is paid by the Client through the Platform;
• the remaining 70% of the order price is paid directly by the Client to the Service Provider outside the Platform.

Caterizi does not process, hold, or receive the remaining payment and does not operate an escrow or custodial payment service.

1.9. No Escrow or Payment Institution Activity.
The Platform does not provide escrow services and does not hold customer funds for the purpose of executing service agreements.
Payments processed through the Platform are limited exclusively to reservation deposits that secure the booking of services from the selected Service Provider.

1.10. Independent Status of Service Providers.
Service Providers listed on the Platform operate as independent businesses and are not employees, representatives, or agents of Caterizi.
Nothing in this Offer shall be interpreted as creating an employment relationship, agency, partnership, or joint venture between Caterizi and any Service Provider.

For the purposes of this Offer, the following terms shall have the meanings set out below:

Platform

Platform – the online marketplace "Caterizi", operated by the sole proprietor Natalia Babkina, intended for searching, comparing, selecting and booking catering services and related event services.
The Platform includes:

• the Caterizi website
• any mobile application (if available)
• the user interface for placing orders
• technical tools for communication between Clients and Service Providers
• customer support services related to order coordination.

The Platform provides intermediary digital services only and does not provide catering or event services itself.

Customer / Client

Customer (Client) – a legally capable natural person over the age of eighteen (18), or a legal entity acting through an authorized representative, who accepts this Offer and uses the Platform to search for and book catering or related event services from independent Service Providers.

Service Provider (Partner)

Service Provider – an independent company, entrepreneur, or individual professional providing catering services or related event services, including but not limited to:

• catering and food preparation
• beverage and bar services
• furniture rental
• dishware and equipment rental
• event decoration
• service staff
• other event-related services.

Service Providers operate independently and are not employees, representatives, or agents of the Platform.
The Service Provider is the sole provider and seller of the services ordered by the Client.

Platform Services

Platform Services – digital intermediary services provided by the Platform to facilitate the interaction between Clients and Service Providers.
These services include:

• access to the marketplace interface
• the ability to search and compare Service Providers
• communication tools between Clients and Providers
• technical tools for placing Orders
• reservation deposit processing
• customer support and coordination of order-related communication.

Platform Services do not include the provision of catering or event services.

Order

Order – a request submitted by the Customer through the Platform for specific catering or event-related services.
An Order includes essential parameters such as:

• event date and time
• event location
• number of guests
• selected menu or service format
• additional services or equipment
• total service price.

After confirmation of the Order and payment of the reservation deposit, a service agreement is formed directly between the Customer and the selected Service Provider.
The Platform only facilitates the conclusion of such agreement.

Reservation Deposit

Deposit (Reservation Deposit) – a reservation payment equal to 30% of the total Order value, paid by the Customer through the Platform at the time of confirming the Order.
The Deposit serves the following purposes:

• reserving the Service Provider's availability for the selected event date
• confirming the Client's intention to proceed with the Order
• covering preliminary preparation expenses of the Service Provider.

The Deposit is processed by the Platform in the name and on behalf of the Service Provider.
The Deposit does not constitute full payment for the services.

Main Payment

Main Payment – the remaining 70% of the Order price, which the Customer pays directly to the Service Provider outside the Platform.
The terms, method, and timing of the Main Payment are agreed directly between the Customer and the Service Provider.
The Platform does not receive, process, or control the Main Payment.

Reservation Confirmation

Reservation Confirmation – confirmation that an Order has been successfully placed after the Customer:

• accepts this Offer;
• selects a Service Provider;
• pays the Reservation Deposit through the Platform.

Once confirmed, the selected Service Provider reserves the requested event date for the Customer.

Total Order Price

Total Order Price – the full price of the services agreed between the Customer and the Service Provider for the execution of the Order.
The Total Order Price is determined solely by the Service Provider.
The Platform does not determine or modify the prices of services listed by Service Providers.

Platform Commission

Platform Commission – a service fee paid by the Service Provider to Caterizi for the use of the Platform.
The Platform Commission is calculated as a percentage of the Total Order Price and is deducted from the Reservation Deposit before transferring the remaining amount to the Service Provider.
The Client does not pay any commission to the Platform.

Payment Processor

Payment Processor – a third-party payment service provider used by the Platform to securely process online deposit payments made by Clients.
The Platform does not store or process Clients' bank card data directly.

Event

Event – the occasion for which the services are ordered, including but not limited to:

• weddings
• corporate events
• private celebrations
• business receptions
• conferences
• other social or commercial gatherings.

Services booked through the Platform must be performed within the territory of the Kingdom of Spain.

3.1 Platform Services

Under this Offer, the Platform provides the Customer with access to digital intermediary services that facilitate the search, selection, and booking of catering and related event services through the Caterizi marketplace.
The Platform provides the Customer with access to Service Providers offering services for events within the territory of Spain and enables communication and coordination between the Customer and the selected Service Provider.
The Platform may assist in:

• presenting available Service Providers and their offers
• facilitating communication between the Customer and the Provider
• transmitting the Customer's requirements to the Provider
• organizing preliminary consultations or tastings if offered by the Provider
• coordinating logistical details related to the event preparation.

The Platform's role is strictly limited to providing digital marketplace access and facilitating interaction between Clients and Service Providers.

3.2 No Provision of Catering Services by the Platform

Caterizi does not provide catering services, food preparation, bar services, equipment rental, decoration services, staffing, or any other event-related services.
All services displayed on the Platform are provided directly by independent Service Providers.
The Platform does not act as a supplier, contractor, vendor, or service provider for any catering or event services.

3.3 Service Agreement Between Client and Service Provider

When a Customer confirms an Order and pays the reservation deposit, a separate service agreement is formed directly between the Customer and the selected Service Provider.
Such agreement governs:

• the scope of services
• menu selection
• event logistics
• number of staff
• timing of services
• equipment or rentals included in the service
• the total price of services.

The Platform is not a party to the service agreement between the Customer and the Service Provider.
All rights and obligations related to the provision of services arise directly between the Customer and the Service Provider.

3.4 Role of the Platform as Intermediary

The Platform acts solely as a digital intermediary marketplace that enables Customers to find and book services offered by independent Service Providers.
When processing reservation deposits, the Platform acts in the name and on behalf of the Service Provider as a disclosed intermediary.
The Service Provider remains the sole seller and provider of the services.
The Platform does not resell services and does not assume responsibility for the execution of services.

3.5 Independent Supplier Clause

Service Providers using the Platform operate as independent businesses.
They are solely responsible for:

• determining the prices of their services
• issuing invoices to Clients
• fulfilling the services agreed with Clients
• complying with all applicable tax, regulatory, and legal obligations.

Caterizi does not supervise or control the execution of services and does not assume responsibility for their performance.

3.6 Determination of Service Prices

All service prices displayed on the Platform are determined exclusively by the respective Service Providers.
The Platform does not set, control, or modify the prices of services offered by Service Providers.
The total price of the Order is displayed to the Customer before confirmation and deposit payment.
The Platform does not charge any additional hidden fees beyond the price indicated by the Service Provider.

3.7 Additional Services by Third Parties

Some Orders may include additional services provided by third-party suppliers such as:

• furniture rental
• dishware rental
• decorative equipment
• entertainment services
• technical event equipment.

Such services may be organized by the Service Provider or by third-party suppliers cooperating with the Service Provider.
The Service Provider remains fully responsible for all subcontractors, partners, and third-party suppliers involved in the execution of the services included in the Order.
Any third-party suppliers engaged by the Service Provider act under the responsibility and supervision of the Service Provider.
The Platform shall not be considered a party to any agreements between the Service Provider and such third-party suppliers and shall not be liable for their actions, omissions, or performance.

3.8 Service Territory

Services available through the Platform are intended exclusively for events taking place within the territory of the Kingdom of Spain.
The Platform operates in accordance with the laws of Spain and offers services only within this jurisdiction.
By placing an Order, the Customer confirms that the services will be performed within Spain.

3.9 Age Requirements

The Platform is intended for use only by individuals who have reached the age of eighteen (18).
By placing an Order and accepting this Offer, the Customer confirms that they have the legal capacity to enter into binding agreements.
If the Platform discovers that the Offer has been accepted by a person under the age of eighteen, the Platform reserves the right to cancel the Order and restrict further access to the Platform.

3.10 Electronic Communication

By accepting this Offer, the Customer agrees to receive communications related to Orders and Platform services in electronic form.
Such communications may include:

• email notifications
• messages within the Platform interface
• order confirmations
• payment confirmations
• service updates.

Electronic communications exchanged through the Platform or via email shall be considered valid evidence of communication between the parties.

3.11 No Agency or Employment Relationship

Nothing in this Offer shall be interpreted as creating an agency, partnership, employment, or joint venture relationship between the Platform and any Service Provider.
Service Providers operate independently and are solely responsible for their own business operations, staff, taxes, and regulatory compliance.

3.12 Service Contract Between Customer and Service Provider

The Customer acknowledges that when placing an Order through the Platform, the service contract is concluded directly between the Customer and the Service Provider.

The Platform does not become a party to the service agreement between the Customer and the Service Provider.

The Platform's role is limited to providing an online marketplace that enables Customers to discover, compare, and book services offered by independent Service Providers.

Accordingly, the Service Provider is solely responsible for the performance, quality, legality, and delivery of the services provided to the Customer.

4.1 Order Payment Structure

Orders placed through the Platform follow the payment structure described below.
When placing an Order through the Platform, the Customer is required to pay a reservation payment equal to thirty percent (30%) of the total Order price.
The reservation payment consists of two separate components:

• Platform Service Fee — 15% of the total Order price
• Service Provider Reservation Deposit — 15% of the total Order price

The Platform Service Fee represents compensation for services provided by the Platform, including but not limited to:

• access to the Platform infrastructure
• search and discovery tools
• booking functionality
• administrative processing of reservations
• communication and coordination tools.

The Service Provider Reservation Deposit secures the availability of the Service Provider for the agreed event date.
The remaining 70% of the total Order price is paid directly by the Customer to the Service Provider outside the Platform using payment methods agreed between them.

4.2 Payment Processing

Payments made through the Platform are processed by third-party payment service providers.
The Platform does not store or process payment card information directly.
All payment transactions are handled through secure payment infrastructure operated by licensed payment service providers.

4.3 Role of the Platform in Payment Processing

The Platform may facilitate the collection of payments from Customers on behalf of Service Providers through third-party payment service providers.
Such payment collection services are performed solely as a technical payment facilitation service.
Funds processed through the Platform are collected on behalf of the Service Provider and are considered received by the Service Provider at the moment the Customer completes the payment transaction.
The Platform does not act as the seller, supplier, or provider of the services offered by Service Providers.

4.4 Platform Service Fee

The Platform is entitled to receive the Platform Service Fee, which forms part of the reservation payment made by the Customer.
The Platform Service Fee constitutes payment for the use of the Platform and its booking infrastructure.
The Platform Service Fee becomes non-refundable once the Order is confirmed.

4.5 No Escrow or Fiduciary Relationship

The Platform does not act as an escrow agent, trustee, or fiduciary for any funds paid through the Platform.
Payments processed through the Platform are transferred to the Service Provider in accordance with the payment processing arrangements of the third-party payment provider.
The Platform does not hold or safeguard client funds.

4.6 Platform Commission

The Platform receives the Platform Service Fee as compensation for providing marketplace services and facilitating reservations through the Platform.
The Platform Service Fee may be collected as part of the reservation payment and automatically deducted during payment processing.
The Service Provider acknowledges that the Platform Service Fee constitutes the Platform's remuneration for the use of the Platform infrastructure and related services.

4.7 Pricing of Services

Service Providers independently determine the prices of the services offered through the Platform.

The Platform does not set, control, or determine the prices charged by Service Providers to Customers.

The Platform acts solely as an intermediary marketplace connecting Customers with independent Service Providers.

The Platform may display prices and calculate the Platform Service Fee as a percentage of the total Order price, but the final price of services is established solely by the Service Provider.

5.1 Reservation Deposit

To confirm an Order placed through the Platform, the Customer must pay a reservation deposit equal to 30% of the total Order price.
The reservation deposit is processed through the Platform using the available online payment methods.
Payment of the reservation deposit serves the following purposes:

• confirmation of the Customer's intention to proceed with the Order
• reservation of the selected Service Provider for the specified event date
• compensation of preliminary preparation expenses incurred by the Service Provider.

The reservation deposit is processed by the Platform in the name and on behalf of the Service Provider as a disclosed intermediary.

5.2 Deposit Processing

Payments made through the Platform are processed using certified third-party payment service providers.
The Platform does not store or process bank card information directly.
Upon successful payment of the reservation deposit, the Order is considered confirmed and the selected Service Provider reserves the requested event date for the Customer.
The Platform may temporarily receive and process the reservation deposit solely for the purpose of transferring it to the Service Provider and deducting the Platform commission.

5.3 Structure of the Reservation Deposit

The reservation deposit paid by the Customer equals 30% of the Total Order Price.
The reservation deposit consists of two components:
a) Platform Commission — the service fee charged by Caterizi to the Service Provider for the use of the Platform.
b) Provider Reservation Amount — the remaining portion of the deposit transferred to the Service Provider to secure the reservation and cover preparation expenses.
The Platform commission is deducted from the reservation deposit before transferring the remaining amount to the Service Provider.
The Customer does not pay any separate fee to the Platform.

5.4 Remaining Payment (70%)

The remaining 70% of the Total Order Price (hereinafter — the "Main Payment") is paid directly by the Customer to the Service Provider outside the Platform.
The Platform does not process, receive, or control the Main Payment.
The method and timing of the Main Payment are determined directly between the Customer and the Service Provider and may include:

• bank transfer
• cash payment
• card payment directly to the Service Provider
• other payment methods accepted by the Service Provider.

The Customer is responsible for ensuring timely payment of the remaining amount in accordance with the agreement concluded with the Service Provider.

5.5 Payment Structure and Flow of Funds

Payments made through the Platform are limited exclusively to reservation deposits required to confirm service bookings.
The remaining balance for the services is paid directly by the Client to the Service Provider outside the Platform.
Caterizi does not collect or control the final payment for services and does not act as the merchant of record for the underlying services.
Service Providers independently determine the price of their services and are solely responsible for issuing invoices to Clients and declaring and paying applicable taxes.

5.6 Absence of Escrow Services

The Platform does not provide escrow services and does not hold customer funds for the purpose of guaranteeing service performance.
Payments processed through the Platform are limited exclusively to reservation deposits required to confirm Orders.
The Platform does not act as a financial custodian of customer funds.

5.7 Payment Confirmation

Upon successful payment of the reservation deposit, the Customer receives a payment confirmation generated by the payment service provider.
At the Customer's request, the Platform may also provide a payment receipt confirming the deposit transaction.
Invoices related to the provision of catering or event services are issued exclusively by the Service Provider, as the Service Provider is the seller and provider of the services.

5.8 Chargebacks and Payment Disputes

If a Customer initiates a chargeback, payment dispute, or unauthorized transaction claim related to the reservation deposit, the Platform reserves the right to temporarily suspend the Order until the dispute is resolved.
If the chargeback results from the actions or performance of the Service Provider, the Service Provider agrees to reimburse the Platform for any financial losses, chargeback fees, or penalties incurred by the Platform.
The Platform may request supporting documentation from both the Customer and the Service Provider to assist in resolving the dispute.
Service Providers are solely responsible for determining the applicable tax treatment of their services, including the correct application of VAT rates, invoicing obligations, and compliance with all tax reporting requirements under the laws of the Kingdom of Spain.
The Platform does not determine the applicable tax rates and shall not be responsible for any tax obligations arising from services provided by Service Providers.

5.9 Taxes

Each Service Provider is solely responsible for the correct calculation, declaration, and payment of all applicable taxes related to the services they provide to Customers, including VAT and other mandatory taxes.
Caterizi is not responsible for tax obligations arising from services provided by Service Providers.

5.10 Payment Security

All payments processed through the Platform comply with the security standards of the payment service providers used.
Customers must ensure that they use payment methods that they are authorized to use.
The Platform is not responsible for any fees charged by banks or payment providers related to payment processing, including currency conversion fees.

5.11 Payment Records

The Platform maintains records of reservation deposit transactions processed through the Platform for the purpose of order administration and financial reporting.
Customers may request confirmation of deposit payments related to their Orders.

5.12 Currency

All prices displayed on the Platform are indicated in euros (EUR) unless otherwise specified.

6.1 Structure of the Reservation Payment

When placing an Order through the Platform, the Customer is required to pay a reservation payment equal to thirty percent (30%) of the total Order price.
The reservation payment consists of two separate components:

• Platform Service Fee — 15% of the total Order price
• Service Provider Reservation Deposit — 15% of the total Order price

The Platform Service Fee represents compensation for the services provided by the Platform, including but not limited to the use of the Platform infrastructure, search functionality, booking tools, administrative coordination, and reservation processing.
The Service Provider Reservation Deposit secures the availability of the Service Provider for the agreed event date.
The remaining 70% of the Order price is paid directly by the Customer to the Service Provider outside the Platform using payment methods agreed between them.

6.2 Non-Refundable Platform Service Fee

The Platform Service Fee (15% of the total Order price) becomes non-refundable once the Order is confirmed.
The Customer acknowledges that the Platform Service Fee constitutes payment for services rendered by the Platform related to facilitating the reservation and booking of services through the Platform.
Accordingly, the Platform Service Fee is not subject to refund in the event of cancellation of the Order by the Customer for any reason.

6.3 Service Provider Reservation Deposit

The Service Provider Reservation Deposit (15% of the total Order price) is transferred to the Service Provider as a reservation payment securing the event date.
The refundability of this reservation deposit depends on the cancellation conditions agreed between the Customer and the Service Provider.
The Platform does not determine or guarantee the refundability of the Service Provider Reservation Deposit.

6.4 Cancellation by the Customer

The Customer may cancel a confirmed Order by submitting a written cancellation request through the Platform interface or by contacting the Service Provider directly.
The cancellation date shall be considered the date on which the cancellation request is received by the Platform or by the Service Provider.
Upon cancellation of an Order:

• the Platform Service Fee (15%) remains non-refundable;
• the Service Provider Reservation Deposit (15%) may be refundable or non-refundable depending on the cancellation policy of the Service Provider.

Any claims regarding the refund of the Service Provider Reservation Deposit must be addressed directly to the Service Provider.

6.5 Cancellation by the Service Provider

If the Service Provider cancels the Order and is unable to perform the services on the agreed event date, the Customer may be entitled to a refund of the Service Provider Reservation Deposit (15%).
Such refund shall be handled directly between the Customer and the Service Provider.
The Platform may assist in facilitating communication between the parties but does not guarantee refunds issued by Service Providers.

6.6 Assistance in Finding an Alternative Service Provider

If the Service Provider cancels the Order, the Platform may attempt to assist the Customer in identifying an alternative Service Provider offering similar services for the same event date.
The Customer may accept or decline the proposed replacement.
If a replacement Service Provider is accepted, the reservation deposit may be transferred to the new Service Provider subject to agreement between the parties.

6.7 Event Date Changes

Requests by the Customer to change the event date may be treated as a cancellation of the original Order and the creation of a new Order unless the Service Provider agrees to transfer the reservation deposit to a new event date.
If the Service Provider agrees to reschedule the event, the reservation deposit may remain valid for the new date.

6.8 Payment Processor Refunds

Where refunds are applicable, they may be processed through the same payment method used for the original transaction whenever technically possible.
The Platform is not responsible for delays caused by banks, payment processors, or financial institutions involved in the transaction.
Payment processing fees charged by third-party payment providers may be deducted from refundable amounts where permitted by law.

6.9 Marketplace Liability Limitation for Refunds

The Customer acknowledges that the Platform operates solely as an online marketplace facilitating the connection between Customers and independent Service Providers.
The Platform is not a party to the service contract between the Customer and the Service Provider and does not assume responsibility for the performance of the services or for refund obligations related to such services.
Accordingly, any refund obligations related to the services themselves remain the sole responsibility of the Service Provider.
The Platform's financial responsibility is strictly limited to the proper processing of payments made through the Platform infrastructure.

6.10 EU Consumer Law Notice

In accordance with Article 103(l) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to contracts for services related to leisure activities where the contract provides for a specific date or period of performance.
Since the services booked through the Platform relate to events scheduled for specific dates, the Customer acknowledges that the statutory 14-day withdrawal right does not apply once the reservation payment has been made and the Service Provider has reserved the event date.

7.1 Obligations of the Platform

7.1.1 Providing access to the Platform
The Platform undertakes to provide Customers with access to the Caterizi marketplace and its digital functionality for searching, selecting, and booking services offered by independent Service Providers.
The Platform shall make reasonable efforts to maintain the technical functionality and availability of the website and related systems.

7.1.2 Information support
The Platform provides Customers with access to information about available Service Providers, including descriptions of services, menus, pricing information provided by the Providers, ratings, and customer reviews.
The Platform may provide general informational assistance regarding the use of the marketplace and the process of placing Orders.

7.1.3 Transmission of Order information
After confirmation of an Order, the Platform transmits the relevant Order information to the selected Service Provider to enable the proper preparation and execution of the services.
Such information may include:

• Customer contact details
• event location
• number of guests
• selected services
• logistical requirements.

The Platform transfers this information solely for the purpose of facilitating the execution of the service agreement between the Customer and the Service Provider.

7.1.4 Coordination assistance
The Platform may assist the Customer and the Service Provider in coordinating the preparation of the event by facilitating communication between the parties.
Such assistance may include forwarding messages, clarifying order details, and providing general support regarding the use of the Platform.
The Platform's coordination assistance does not constitute participation in the execution of the services.

7.1.5 Processing of reservation deposits
The Platform processes reservation deposit payments made by Customers in accordance with Section 5 of this Offer.
The Platform acts solely as a technical intermediary for processing deposit payments in the name and on behalf of the Service Provider.
The Platform may deduct its commission from the reservation deposit before transferring the remaining amount to the Service Provider.

7.1.6 Dispute assistance
If a dispute arises between the Customer and the Service Provider regarding the execution of services, the Platform may, at its discretion, assist in facilitating communication between the parties in order to attempt a pre-dispute resolution.
The Platform does not guarantee a specific outcome and does not replace official dispute resolution procedures.

7.2 Rights of the Platform

7.2.1 Verification of information
The Platform has the right to verify information provided by Customers during registration or Order placement in order to prevent fraud, misuse of the Platform, or violations of applicable laws.
The Platform may request supporting documentation where necessary.

7.2.2 Refusal of service
The Platform may refuse to process or facilitate an Order in the following circumstances:

• violation of the terms of this Offer
• provision of false or misleading information
• attempts to harm the operation or reputation of the Platform
• illegal use of the Platform.

If a reservation deposit has already been paid, the refund conditions shall be determined in accordance with Section 6 of this Offer.

7.2.3 Content moderation
The Platform has the right to moderate, edit, or remove user-generated content posted on the Platform, including reviews or comments that violate applicable laws or the provisions of this Offer.
The Platform may also temporarily suspend or permanently restrict access to users who repeatedly violate the rules of the Platform.

7.2.4 Platform functionality changes
The Platform reserves the right to improve, modify, expand, or limit the functionality of the Platform.
Such changes may be implemented without prior consent of the Customer provided that they do not negatively affect already confirmed Orders.

7.2.5 Engagement of third parties
The Platform may engage third-party service providers for the operation of the Platform, including but not limited to:

• payment processing services
• hosting services
• technical infrastructure
• communication tools.

Such third parties must comply with applicable data protection and confidentiality requirements.

7.2.6 Fraud Prevention and Abuse
The Platform reserves the right to investigate any activity that may indicate fraud, abuse of the Platform, or violation of applicable laws.
The Platform may temporarily suspend or cancel Orders, restrict user accounts, or block transactions if fraudulent activity is suspected.
Users may be required to provide additional verification information if necessary to ensure the security and integrity of the Platform.

7.3 Obligations of the Customer

7.3.1 Accurate information
The Customer must provide accurate and complete information necessary for the proper execution of the Order.
The Customer is responsible for any consequences resulting from incorrect or misleading information.

7.3.2 Payment obligations
The Customer must fulfill all payment obligations associated with the Order, including:

• payment of the reservation deposit through the Platform;
• payment of the remaining service price directly to the Service Provider.

Failure to fulfill payment obligations may result in cancellation of the Order in accordance with Section 6.

7.3.3 Cooperation with the Service Provider
The Customer must cooperate with the selected Service Provider to finalize event details and logistical arrangements.
The Customer must respond to reasonable requests for information necessary for the preparation of the services.

7.3.4 Providing appropriate event conditions
The Customer must ensure that the Service Provider has appropriate access to the event location and necessary working conditions, including:

• access to the venue
• utilities such as electricity or water if required
• logistical access for equipment or staff.

7.3.5 Compliance with laws
The Customer must comply with all applicable laws and regulations when organizing and conducting the event.
The Customer must not use services obtained through the Platform for illegal purposes.

7.3.6 Prohibition of Circumvention
The Customer agrees not to bypass the Platform by contacting a Service Provider introduced through the Platform for the purpose of avoiding the reservation deposit or other obligations established by this Offer.
Any attempt to conclude a service agreement outside the Platform after the Customer has been introduced to a Service Provider through the Platform may be considered circumvention.
In such cases, the Platform reserves the right to restrict the Customer's access to the Platform and may claim compensation equivalent to the Platform commission that would have been payable for the respective Order.

7.3.7 Claims regarding services
If the Customer has claims regarding the quality or execution of services, the Customer should notify the Service Provider as soon as possible and may also inform the Platform for possible assistance in communication.
Claims related to service execution must be addressed primarily to the Service Provider.

7.3.8 Age confirmation
Upon request, the Customer must confirm their age or legal capacity if necessary for compliance with applicable laws.

7.4 Obligations of the Service Provider (informational)

For informational purposes, the Platform informs Customers that Service Providers are expected to comply with the following professional standards:

• provision of services in accordance with the agreed Order
• compliance with sanitary and safety regulations
• timely arrival and service execution
• possession of required licenses and permits.

These obligations arise from the agreement between the Customer and the Service Provider.

8.1 Limitation of the Platform's Liability

8.1.1 Intermediary role
The Customer acknowledges and agrees that the Platform operates solely as a digital intermediary marketplace that facilitates the connection between Customers and independent Service Providers.
The Platform does not provide catering services or any other event services listed on the Platform.
All services are provided directly by independent Service Providers.
Accordingly, the Platform shall not be considered the supplier, contractor, vendor, or provider of any services booked through the Platform.
The Platform is not responsible for the performance, quality, timing, or suitability of services provided by Service Providers.

8.1.2 No liability for service performance
All claims related to the execution of services, including but not limited to:

• service quality
• food quality
• staff behavior
• punctuality
• delivery of equipment
• compliance with event requirements

must be addressed directly to the respective Service Provider.
The Platform may assist in facilitating communication between the parties but does not assume responsibility for resolving such claims.

8.1.3 Limitation of Financial Liability
To the maximum extent permitted by applicable law, the total financial liability of the Platform toward the Customer arising from the use of the Platform shall not exceed the amount of the reservation deposit actually paid by the Customer through the Platform for the respective Order.
Under no circumstances shall the Platform be liable for any amounts exceeding thirty percent (30%) of the total Order price.
The Platform shall not be liable for any damages arising from the actions, omissions, or performance of the Service Provider or third-party suppliers involved in the execution of the services.

8.1.4 Exclusion of indirect damages
The Platform shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Platform or services booked through the Platform.
Such damages include but are not limited to:

• loss of profit
• loss of business opportunities
• loss of reputation
• event cancellation or disruption
• costs associated with alternative arrangements.

8.1.5 No guarantees by the Platform
The Platform makes reasonable efforts to select reliable Service Providers and maintain high service standards on the marketplace.
However, the Platform does not guarantee:

• the availability of specific Service Providers
• the quality of services provided by Providers
• that services will fully meet the Customer's subjective expectations.

Customer reviews and ratings published on the Platform represent opinions of individual users and do not constitute guarantees by the Platform.

8.1.6 Technical interruptions
The Platform shall not be liable for interruptions in access to the Platform caused by:

• technical failures
• telecommunications disruptions
• internet outages
• cyber attacks
• maintenance operations
• other circumstances beyond the Platform's reasonable control.

The Platform will make reasonable efforts to restore normal operation as soon as possible.

8.2 Liability of the Customer

8.2.1 Breach of obligations
The Customer is responsible for complying with the obligations set out in this Offer.
If the Customer's actions cause damage to the Platform or the Service Provider, the Customer may be required to compensate the resulting losses in accordance with applicable law.

8.2.2 Fraudulent or false orders
If the Customer places an Order using false information or without the intention to actually use the services, the Platform may cancel such Order.
The Customer may be held liable for any losses caused to the Platform or the Service Provider, including preparation expenses and payment processing costs.

8.2.3 Unauthorized payment methods
The Customer must ensure that payment methods used for reservation deposits belong to them or that they are authorized to use them.
The Platform shall not be responsible for disputes arising from unauthorized use of payment methods.

8.2.4 Responsibility for posted content
Customers are responsible for the legality and accuracy of any content they publish on the Platform, including reviews and comments.
It is prohibited to publish content that:

• contains false statements
• damages the reputation of other users
• contains insults or threats
• violates applicable laws.

The Platform reserves the right to remove such content.

8.3 Liability of Service Providers

Service Providers bear full responsibility for the execution of the services agreed with the Customer.
The scope of the Service Provider's liability toward the Customer is determined by:

• the agreement between the Customer and the Service Provider
• applicable laws of the Kingdom of Spain.

The Platform is not responsible for compensating damages resulting from the Service Provider's actions or omissions.

8.4 Reviews and Reputation Protection

Customers and Service Providers must ensure that reviews and comments published on the Platform are based on genuine experience and do not contain defamatory or abusive statements.
The Platform may remove or moderate content that violates these requirements.
Users who repeatedly violate the rules may have their access to the Platform restricted.

9.1 General Principles of Data Processing

By accepting this Offer, the Customer agrees to the processing of their personal data by the Platform for the purposes of providing access to the marketplace, facilitating communication with Service Providers, processing reservation deposits, and administering Orders.
Personal data is processed in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
• Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD)
• other applicable data protection regulations.

The Platform processes personal data lawfully, fairly, and transparently and only to the extent necessary for the purposes described in this Offer.

9.2 Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for processing Customer personal data is:
Natalia Babkina
Operating under the trade name Caterizi
Spain
Email: privacy@caterizi.com
The Platform determines the purposes and means of processing personal data collected through the Platform.

9.3 Categories of Personal Data Collected

The Platform may collect and process the following categories of personal data:

• full name
• contact phone number
• email address
• event location or delivery address
• event details and preferences provided during Order placement
• communication records between the Customer and the Platform
• reservation deposit payment status and transaction information (excluding full payment card details)
• customer reviews and ratings
• any additional information voluntarily provided by the Customer.

The Platform does not store complete payment card details.
Payment transactions are processed through certified third-party payment processors.

9.4 Purposes of Data Processing

Personal data may be processed for the following purposes:

• enabling the Customer to use the Platform
• processing and administering Orders
• transmitting necessary Order information to the selected Service Provider
• facilitating communication between the Customer and Service Providers
• processing reservation deposit payments and refunds
• preventing fraud and ensuring security of the Platform
• improving Platform functionality and service quality
• providing customer support
• sending service-related notifications and confirmations
• maintaining internal records and statistics.

9.5 Legal Basis for Processing

The legal bases for processing personal data include:

• the Customer's consent given when accepting this Offer (Article 6(1)(a) GDPR);
• the necessity of processing for the performance of a contract or steps prior to entering into a contract (Article 6(1)(b) GDPR);
• compliance with legal obligations (Article 6(1)(c) GDPR);
• the legitimate interests of the Platform in operating and improving the marketplace (Article 6(1)(f) GDPR).

9.6 Transfer of Data to Service Providers

In order to facilitate the execution of Orders, the Platform transfers relevant Customer information to the selected Service Provider.
Such information may include:

• Customer name
• contact details
• event location
• event requirements
• other information necessary for service preparation.

Service Providers process this information independently for the purpose of delivering the agreed services.
The Platform is not responsible for the independent data processing practices of Service Providers beyond the initial transfer required to facilitate the Order.

9.7 Transfer to Third-Party Service Providers

Personal data may also be shared with third-party service providers that support the operation of the Platform, including:

• payment processors
• hosting providers
• technical infrastructure providers
• customer communication services.

Such providers process data only to the extent necessary to perform services on behalf of the Platform and must comply with applicable data protection standards.

9.8 Data Retention

Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected.
As a general rule, Customer data may be retained for up to five (5) years following the last interaction with the Platform, unless a longer retention period is required by applicable law (for example accounting or tax obligations).
After the retention period expires, the data will be securely deleted or anonymized.

9.9 Rights of the Data Subject

Under the GDPR, Customers have the following rights regarding their personal data:

• the right to access their personal data
• the right to request correction of inaccurate data
• the right to request deletion of their personal data
• the right to restrict processing
• the right to data portability
• the right to object to processing in certain circumstances
• the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).

Requests related to personal data may be submitted to:
privacy@caterizi.com
The Platform will respond to such requests within the time limits established by applicable law.

9.10 Confidentiality of Information

The Customer and the Platform agree to treat as confidential any non-public information obtained during the use of the Platform, including business information, communication records, and operational details of the services.
Such information shall not be disclosed to third parties except:

• when necessary for the execution of the Order
• when required by law
• when necessary to protect legal rights of the parties.

The obligation of confidentiality remains in force for three (3) years after the termination of the relationship between the parties unless otherwise required by law.

10.1 Force Majeure Events

Neither the Platform, the Customer, nor the Service Provider shall be liable for the partial or complete failure to fulfill their obligations under this Offer or the service agreement if such failure is caused by force majeure circumstances.
Force majeure refers to extraordinary and unavoidable events beyond the reasonable control of the parties, including but not limited to:

• natural disasters (earthquakes, floods, fires, storms, hurricanes)
• epidemics or pandemics and related government restrictions
• war, armed conflict, terrorism, civil unrest
• government prohibitions or restrictions on public events
• large-scale technical failures affecting electricity or communication networks
• strikes or labor disputes affecting service availability
• other events that objectively prevent the fulfillment of obligations.

10.2 Notification of Force Majeure

A party affected by force majeure must notify the other parties as soon as reasonably possible.
Where applicable, the affected party should provide reasonable evidence of the force majeure circumstances, such as:

• official government announcements
• public authority orders
• emergency service reports
• other credible documentation.

The affected party should also indicate the expected duration of the circumstances and their impact on the performance of the services.

10.3 Consequences of Force Majeure

If force majeure circumstances occur:

• the performance deadlines of the obligations may be extended for the duration of the force majeure event;
• if the execution of the services becomes impossible, the service agreement between the Customer and the Service Provider may be terminated.

In such situations, the Customer and the Service Provider must negotiate in good faith regarding possible solutions, including:

• rescheduling the event;
• partial or full refunds of payments;
• modification of the service scope.

The Platform may assist the parties in facilitating communication but does not assume responsibility for the final resolution of such situations.

10.4 Event Insurance

The Platform does not provide insurance coverage for events booked through the Platform.
If the Customer wishes to obtain insurance coverage (for example, insurance for event cancellation, liability insurance, or damage to property), the Customer must arrange such insurance independently through third-party insurance providers.
Some Service Providers may independently maintain professional liability insurance or event insurance.
The existence and scope of such insurance must be confirmed directly with the respective Service Provider.

10.5 Provider Insurance

The Platform encourages Service Providers to maintain appropriate liability insurance where applicable, particularly when providing services that involve food preparation, alcohol service, equipment installation, or work in public or private venues.
However, the Platform does not guarantee the existence or adequacy of insurance coverage maintained by Service Providers.
Customers may request confirmation of insurance coverage directly from the Service Provider before finalizing an Order.

10.6 Liability for Damage During Events

In the event of damage to property, injury to persons, or other incidents occurring during an event, liability shall be determined based on the actions or omissions of the party responsible for the damage.
If the damage is caused by the Service Provider or its personnel, the Service Provider bears responsibility in accordance with applicable law.
If the damage is caused by the Customer or guests attending the event, the Customer bears responsibility for such damages.
The Platform is not responsible for damages arising during events and does not assume liability for incidents occurring during the execution of services.

11.1 Governing Law and Jurisdiction

This Offer and all legal relationships arising from its acceptance shall be governed by the laws of the Kingdom of Spain.
Any disputes arising in connection with the use of the Platform or services booked through the Platform shall first be resolved through negotiations between the parties.
If the parties are unable to reach an agreement, the dispute shall be submitted to the competent courts of Spain in accordance with applicable procedural law.
Nothing in this clause limits the mandatory consumer protection rights provided under applicable legislation. Any disputes arising in connection with this Offer shall be subject to the exclusive jurisdiction of the courts of Malaga, Spain, unless mandatory consumer protection laws provide otherwise.

11.2 Amendments to the Offer

The Platform reserves the right to modify this Offer at any time.
The updated version of the Offer becomes effective upon publication on the Platform's website unless otherwise specified.
Customers are responsible for periodically reviewing the current version of the Offer.
If a Customer continues to use the Platform after a revised version of the Offer has been published, such use constitutes acceptance of the updated terms.
Changes to the Offer do not apply retroactively to Orders confirmed prior to the publication of the updated version.

11.3 Time Limitation for Claims

Unless otherwise provided by applicable law, claims related to the use of the Platform must be submitted within six (6) months from the date of the event giving rise to the claim.
After this period, claims may be considered expired unless mandatory legal provisions establish a longer limitation period.

11.4 Disputes with Service Providers

In case of disputes related to the execution or quality of services, the Customer must address such claims directly to the respective Service Provider.
The Platform may assist in facilitating communication between the parties but does not assume responsibility for resolving such disputes.

11.5 No Hidden Conditions

The Platform guarantees that all essential terms of using the Platform are disclosed in this Offer.
The Platform does not impose hidden fees or undisclosed obligations on Customers.
If a Service Provider attempts to impose additional conditions or collect payments not agreed in the Order or described in this Offer, the Customer may report such behavior to the Platform.
The Platform may take appropriate measures including restricting the Provider's access to the Platform.

11.6 Intellectual Property

All intellectual property rights related to the Platform, including but not limited to:

• website design
• logos and trademarks
• texts and graphics
• photographs and media materials
• software code and database structure

belong to the Platform or are used by the Platform under appropriate licenses.
Customers may use the Platform content only for the purpose of normal use of the Platform.
Any reproduction, distribution, modification, or commercial use of Platform content without written permission is prohibited.

11.7 Use of Reviews and User Content

Customers may post reviews, ratings, and feedback regarding services received through the Platform.
By submitting such content, the Customer grants the Platform a non-exclusive right to display and use this content within the Platform for informational and promotional purposes.
The Platform may display the Customer's first name, initials, or anonymized identification when publishing reviews.

11.8 Entire Agreement

This Offer constitutes the entire agreement between the Customer and the Platform regarding the use of the Platform.
It supersedes all prior agreements, communications, or understandings related to the same subject matter unless otherwise expressly agreed in writing.

11.9 Language Versions

This Offer may be available in several language versions, including Spanish, English, and Russian.
In the event of discrepancies between different language versions, the Spanish version shall prevail.
Translations are provided solely for informational purposes.

11.10 No Agency Relationship

Nothing in this Offer shall be interpreted as creating an agency, partnership, employment, or joint venture relationship between the Platform and any Service Provider.
Service Providers operate as independent businesses and are solely responsible for the services they provide.

11.11 Platform Operator

Platform Operator:
Natalia Babkina
Operating under the trade name Caterizi
Spain
Email: info@caterizi.com
Website: www.caterizi.com